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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rebecca Pounders

Rebecca Pounders

December 5, 2025

5  out of  5
rating by Rebecca Pounders
"Emily jumped right in with helping me get my cars insured right away! She is knowledgeable and super sweet!"
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Tim Foshie

December 3, 2025

5  out of  5
rating by Tim Foshie
"Professional, friendly, and always available! Whether it is a phone call or using the text option, I always receive a quick, knowledgeable response. With Emily’s office, I feel like a priority."
We responded:
"Thank you Mr Tim! We appreciate you and your kind words! "
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Charles Close

November 26, 2025

5  out of  5
rating by Charles Close
"Very attentive to needs of customer. Will listen to whole story before any comments / questions."
We responded:
"Thank you Mr Close - we are here for you, always! "
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Pam GWYNNE

November 25, 2025

5  out of  5
rating by Pam GWYNNE
"Emily Robertson and her staff have been wonderful to work with. We have had several different policies, throughout the years, with State Farm and have always felt taken care of. I cannot express enough, how grateful we have been to work with them. Sherry and Danielle have helped me with any questions or problems I have had. Everyone is always so helpful and eager to help when getting automobile or Home owners insurance. I highly recommend them to help with any of your needs. Emily and her staff are Awesome!"
We responded:
"Thank you Pam! We love you and your family!"
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Jerry A Scott

November 24, 2025

5  out of  5
rating by Jerry A Scott
"Great Rates and friendly staff. I joined this group recently after leaving Farm Bureau of 58 years. I'm happy to have a company that I feel has one of the best homeowners insurance plan available."
We responded:
"Thank you Mr Scott for your kind words! Welcome to our State Farm Family"
Profile photo of Ruben Granados

Ruben Granados

November 24, 2025

5  out of  5
rating by Ruben Granados
"Very professional custumer service my agent Amanda very professional and kind she make sure I get the best rate of insurance home,and auto,Very happy with my insurance branch I will say is the best in the region"
We responded:
"Thank you so much Mr Ruben! We appreciate you! "
Profile photo of Lannette Helton

Lannette Helton

November 21, 2025

5  out of  5
rating by Lannette Helton
"Great, convenient service! Very helped staff! I was able to get quotes in minutes via text and added coverage for my new vehicle seamlessly! Highly recommend!"
We responded:
"Thank you Ms Lannette - we are here to serve! "
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Janie Haun

November 14, 2025

5  out of  5
rating by Janie Haun
"So easy to work with and very pleasant and professional. Thank you"
We responded:
"Thank you Ms Janie - hope to meet you in person soon! Thank you for taking such good care of our wonderful Sherri! "
Profile photo of Jerry Archer

Jerry Archer

November 8, 2025

5  out of  5
rating by Jerry Archer
"Top notch as always. Helped us out dealing with deer vs car event. Very grateful for all the help"
We responded:
"Thanks Mr Jerry - so glad we were able to get it all worked out! Yall take care now. =) "
Profile photo of Sherry Lavigne

Sherry Lavigne

November 6, 2025

5  out of  5
rating by Sherry Lavigne
"Emily and her team always help take care of our families needs. We have several drivers in our home. we have our hous insurance with them as well. They send reminders and also answer all of our questions. And believe me we have alot of questions. Thanks for all you guys do to help us!!!"
We responded:
"Sherry - we love you!! We will answer any questions you have, always!! Hope you and the family are well! Happy Holidays!! "
Profile photo of Sarah Franklin

Sarah Franklin

November 5, 2025

5  out of  5
rating by Sarah Franklin
"The ladies there are so very sweet and take very good care of me"
We responded:
"Thank you Ms Sarah for the kind words! We are here to serve! "
Profile photo of Dave Nace

Dave Nace

October 31, 2025

5  out of  5
rating by Dave Nace
"Emily Pearl Robertson State Farm helped me quickly and efficiently when I needed to make some changes to my coverage and saved me money at the same time. Much appreciated!"
We responded:
"Thank you Mr. Nace! We appreciate you!! "
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Angelia Felix

October 24, 2025

5  out of  5
rating by Angelia Felix
"So appreciative of my local State Farm representatives. They are professional, prompt, and have wonderfully addressed my questions and needs. Thank you, Sherri (and Emily) ~"
We responded:
"Thank you Angelia! We appreciate your kind words and are always here to serve! "
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GLM

October 24, 2025

5  out of  5
rating by GLM
"Friendly, knowledgeable, and helpful."
We responded:
"Thank you for your kind words!! "
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John Hickerson

October 14, 2025

5  out of  5
rating by John Hickerson
"Very helpful"
We responded:
"Thanks John! glad it all worked out! "
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Mickey Tobie

October 10, 2025

5  out of  5
rating by Mickey Tobie
"Excellent service from my State Farm agent. My claim was processed and all work completed on time with no issues."
We responded:
"Thank you Mickie for the kind words! So glad everything worked out! "
Profile photo of Johnathon Brown

Johnathon Brown

September 28, 2025

5  out of  5
rating by Johnathon Brown
"I literally never review anything online, but I just had to leave a five star review."
We responded:
"HAHAHAHA! we appreciate your support!! (even if it was painful!) "
Profile photo of Nayrelis Metcalf

Nayrelis Metcalf

September 26, 2025

5  out of  5
rating by Nayrelis Metcalf
"Emily is amazing and intelligent. She’s the person that it’s gonna solve any insurance questions/problems"
We responded:
"Thank you Nay! Your words inspire me to keep on keepin on! "
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Taylor Davis

September 26, 2025

5  out of  5
rating by Taylor Davis
"Emily is awesome!"
We responded:
"YOURE AWESOME! thanks for the review! "
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chuck mann

September 19, 2025

5  out of  5
rating by chuck mann
"Great company with great customer service. For once I don't dread calling my insurance company. They are a delight to deal with"
We responded:
"Thank you so much Chuck! You are a rock star and we value you! "
Profile photo of Freda Morgan

Freda Morgan

September 15, 2025

2  out of  5
rating by Freda Morgan
"I have difficulty paying my premiums. For the last several months, “one screen is showing my premium up to date and the other screen shows that it hasn’t been paid”. I’m very frustrated and investigating changing State Farm representatives."
We responded:
"Ms Freda - I am sorry to hear about your frustration with the application. We would love to sit down with you and go over the different screens if you would like to schedule a time to come in. We could have helped you last week when you were in office. I would like to state that our offices don't have anything to do with the application so changing agents won't remedy that problem. BUT I would love to explain and review the application with you to help solve some of those issues. I hope to hear from you soon - 423.657.1234. Thank you! "
Profile photo of Joshua Bolling

Joshua Bolling

September 2, 2025

5  out of  5
rating by Joshua Bolling
"Great experience speaking with Emily Robertson about my insurance coverage with State Farm today! She reviewed all my current policies and assisted me with any recommended changes."
We responded:
"Thanks so much Joshua!! "
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Stephen Smith

August 31, 2025

5  out of  5
rating by Stephen Smith
"Best agent ever!!! I like to see how involved she is in our community. It means a lot that someone cares that much."
We responded:
"Love you Smith Family! "
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Cole

August 29, 2025

5  out of  5
rating by Cole
"Great staff,very helpful."
We responded:
"Thanks Cole - appreciate you! "
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Hunter Murchison

August 29, 2025

5  out of  5
rating by Hunter Murchison
"Danielle was able to help me save over 500 dollars a year and all done over the phone in less then 20 minutes it's worth a ask to see if you can save anything."
We responded:
"Thanks Hunter! Put that savings to good use!"